Scanned the code
on your TV? You're set.

That screen refreshes on its own once we activate your device. Check that the Device ID you sent matches the TV exactly — one wrong character won't match. If it's been a while, message us with the ID and we'll look immediately.

Three ways, all on the sign-in screen:

• We activate your device — send us the Device ID and the app signs itself in.
• Type your details — provider code (if you were given one), username and password.
• Sign in from your phone — tap “Login from mobile”, scan the code, and type on your phone instead of the remote.

Check these in order:

• Date & time — set the TV to automatic. A wrong clock is the most common cause.
• Internet — open any other app on the same TV to confirm it's online.
• Restart the box, then reopen the app.

• Use a network cable if you can — Wi‑Fi is the usual culprit on TV boxes.
• In Settings → Playback, try a larger buffer.
• If only some channels stutter, try the SD/HD version instead of 4K.

Some older boxes can't decode certain formats (4K/HEVC especially). Try the SD or HD version of the same channel. If a whole group fails on one device but works on another, tell us and we'll confirm what that box supports.

Open Settings → Reload playlist. The app also refreshes in the background, so new channels usually appear on their own.

Use “Forgot PIN?” on the PIN screen, or message us with your Device ID and we'll reset it.

Yes — choose Play local media on the home screen and pick a video. Your files stay on your device and are never uploaded to us.